Frequently Asked Questions
Everything you need to know about your sports gear and orders.
What is your standard shipping timeframe?
We process all orders within 24 hours. Standard domestic shipping typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
Do you offer a warranty on professional sports equipment?
Yes, all high-performance gear purchased through DirDirect comes with a minimum 12-month manufacturer warranty covering defects in materials and workmanship.
How do I return an item that doesn't fit?
We offer a 30-day easy return policy. Simply log into your account, generate a return label, and ensure the product is in its original packaging with tags attached.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our live tracking portal to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are the products on your site authentic?
DirDirect is an authorized retailer for every brand we carry. We guarantee 100% authenticity on all footwear, apparel, and equipment sourced directly from the manufacturers.